VMblog: Tell us a little bit about ControlUp?
Stephen Spector: ControlUp is a leading provider of monitoring, troubleshooting, and remediation solutions for virtual and physical IT environments delivering the work-from-anywhere experience employees demand today. Providing actionable insights to IT with real-time results, ControlUp reduces helpdesk time to fix and often corrects issues before users submit a helpdesk ticket.
VMblog: Talk about your technology, what problems do you solve? And how are you considered unique?
Spector: ControlUp is a comprehensive IT management and monitoring solution that solves many problems IT professionals and organizations face. From virtual environments like Citrix, VMware Horizon, or Microsoft Azure Virtual Desktops to physical desktops and endpoints, ControlUp delivers employee-centric tools to provide a frictionless digital experience for a distributed workforce.
Three critical deliverables from ControlUp include:
- Optimize remote environments - gain real-time visibility across your entire network to deliver the best end-user experience possible.
- Prevent user downtime - catch common issues leading to workflow interruptions with our early-warning and self-correcting system addressing issues before they impact employee productivity.
- Resolve issues faster - spend less time on support calls with real-time troubleshooting and remediation solutions getting employees back to work quickly.
VMblog: How do you partner with IGEL? What does that partnership look like? How long have you been a partner?
Spector: IGEL and ControlUp have partnered for four years to deliver a more seamless and productive end-user computing (EUC) experience. Integrating the ControlUp platform with IGEL gives thousands of customers real-time monitoring for better control and remediation for their diverse endpoints and infrastructure.
VMblog: What do you plan to show off at your booth at DISRUPT 2023?
Spector: We are pleased to announce the availability of our support for Microsoft Azure Virtual Desktop for our EUC monitoring and troubleshooting solution, Real-Time DX. In addition, our firm commitment to IGEL and its customers is displayed in our booth showing the latest monitoring capabilities available for FSLogix, Managed Service Providers, and Windows services' automated responses to failures.
VMblog: What is it that you like about the DISRUPT event? Why do you believe this is a much needed event?
Spector: IGEL DISRUPT is fast emerging as the leading EUC-focused industry event. As an engaged partner with IGEL, we are pleased to broaden awareness of this opportunity for EUC customers and companies considering this technology to attend for education and insight into the direction of the technology and industry.
VMblog: What do you attribute to the growing success of End User Computing? Why has it become so popular lately?
Spector: The popularity and widespread adoption of End User Computing can be attributed to the recognition among customers that flexibility is key in the current era of hybrid work and hybrid cloud movement. End User Computing enables this flexibility and is a crucial element of choice for customers. The pandemic highlighted the importance of quickly adapting to changes, such as employees working from the office or home. At ControlUp, our steadfast belief is in "Powering the work from anywhere." With the growing success of End User Computing, we enable our customers to do just that while prioritizing a seamless digital employee experience.
VMblog: How do you and your solution help with the growth of the EUC market? Where does your technology fit?
Spector: ControlUp is a proven solution in the EUC market supporting Citrix and VMware Horizon customers and is announcing our Microsoft Azure Virtual Desktop product availability at IGEL DISRUPT. We help IT teams worldwide deliver a consistent and frictionless digital experience for millions of users, daily providing as good an experience to users of a physical desktop with the convenience and cost savings of EUC.
VMblog: Where do you see the EUC market headed?
Spector: The End User Computing (EUC) market is experiencing rapid growth and is expected to continue in the coming years. With the increasing adoption of hybrid work and cloud technologies, EUC has become an essential component of modern IT infrastructure. The EUC market is evolving towards a more integrated and automated approach to managing the end-user experience. Organizations seek solutions that provide a unified view of the entire IT environment, including applications, devices, and user behavior. They also want solutions that can automate routine tasks, detect and remediate issues proactively, and provide actionable insights into end-user experience and productivity.
