Goliath Technologies offers end-user experience monitoring and troubleshooting software for organizations using desktop virtualization from Citrix or VMware. Our technology is like adding two experts to your staff that are dedicated to delivering a great end-user experience. We automatically discover your Citrix or VMware Environment and identify what to monitor, the thresholds to set, and then alert when thresholds are exceeded for all potential events, conditions, and failure points regarding end-user performance.
We do this across all industries, but we are known as the Health IT Standard because we understand the unique challenges facing healthcare IT professionals and have unique capabilities to solve those challenges. Goliath offers purpose-built modules for all major EHR systems (Epic, MEDITECH, Allscripts, and Cerner). We integrate performance metrics from the EHR application, end-user experience, and the IT delivery infrastructure into one console to anticipate, troubleshoot, and document end-user experience issues more effectively.
At Goliath, we are passionate about helping IT professionals reduce the professional pain associated with managing hybrid IT environments along with end-user performance expectations. We enable organizations to successfully launch new initiatives like remote worker programs, BYOD, and moves to the cloud by ensuring that the end-user experience is seamless and uninterrupted regardless of device, location, or individual behavior. We do this by helping quickly isolate root cause, resolve, and then prevent performance issues such as: logon failures, slow logons, and poor session performance.
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Resources:
Penn National: 5 Minute Webinar: How to Troubleshoot Remote Worker Performance Issues
Blog: How to Report on Remote Worker Activity and KPIs
Success Story: Empire Office Gains Critical Insights into Remote Worker Trends with End-User Productivity Reports